HopeWest has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of revenue cycle management services, CAHPS and bereavement surveys and advanced analytics for hospice organizations. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured by the patient and caregiver experience. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey satisfaction measures.
HCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2022 through March 2023. HCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the uated questions.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate HopeWest on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
Meghan Munoz, Vice President of Clinical Practice at HopeWest, credits the compassion, knowledge, and expertise of the HopeWest care team both in the community and at the Ferris Hospice Care Center. She feels that the education and training provided to all team members is reflected in the quality of care provided to patients and their families.
She said, “This award is truly a testament to the incredible care provided by our clinicians—the nurses, certified nursing assistants, social workers, chaplains, and physicians. Our teams care deeply about their patients and patient families, so it really is an honor to have this recognition come directly from the families, friends, and caregivers we serve.”
“This award is truly a testament to the incredible care provided by our clinicians—the nurses, certified nursing assistants, social workers, chaplains, and physicians. Our teams care deeply about their patients and patient families, so it really is an honor to have this recognition come directly from the families, friends, and caregivers we serve.”
-Meghan Munoz, Vice President of Clinical Practice at HopeWest